Jobs " Admissions Assistant "

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Job Title:
Admissions Assistant
Organization:
Lougheed House
Language Required:
English
Location:
Calgary, Calgary Region, Alberta
Application Deadline:
Job Start Date:
Date Posted:
Email:
afoote@lougheedhouse.ca
Web Link to Institution:
http://www.lougheedhouse.com
Job Description:
Admissions Assistant

Lougheed House is seeking an enthusiastic individual to join our team!


About Lougheed House

It is an exciting time to join Lougheed House as we continue to grow as a cultural hub for Calgary and our Beltline community. We are evolving our organization and are looking for individuals interested in being a part of this journey. Lougheed House was built in 1891 and is a Provincial and National Historic Site. Designed by Ottawa architect James R. Bowes for Senator James and Isabella Lougheed, it is one of the earliest surviving mansions of its kind on the Canadian prairies today. Located in the Beltline district of Calgary amid several acres of heritage gardens and green space, the House is also an accredited museum and significant Calgary landmark. It features a regular exhibition program, and hosts events, tours, and learning opportunities for visitors of all ages.
Please visit our website for more information by visiting lougheedhouse.com.


General Purpose

Working with the Visitor Experience Coordinator, the Admissions Assistant is responsible for helping to ensure guests have a seamless and positive customer experience in Lougheed House. The Admissions Assistant supports front desk services at Lougheed House, including answering the phone, the orientation of visitors, and processing transactions. The Admissions Assistant is also expected to participate in the interpreter tour program at Lougheed House, occasionally providing tours to guests and maintaining an in-depth knowledge of its history and past uses. The assistant works with the Visitor Experience Coordinator to keep records related to visitation and customer interests, and use these to improve the overall guest experience at the House. The Admissions Assistant will, from time to time, contribute to team projects such as events and programs.


Key Responsibilities Include, but are not limited to:

• Provide excellent customer service to all museum visitors, partners and affiliates; build relationships and promote repeat visitation
• Facilitates the sales and transactions of exhibit admission tickets and gift shop sales.
• Maintains and updates comparative records and visitor attendance statistics.
• Gift Shop shelf stocking, arranging, and display development.
• Performs end of day reconciliation of cash/monies receipts balancing with sales as indicated in the cash register journal.
• Assist with the development and implementation of special events and summer programming.
• Perform interpretative duties and give tours, occasionally wearing period appropriate costuming which is provided by the House
• Support the Museum’s mission, values, vision, priorities and strategic plan
• Contribute to a positive organization culture


Key Competencies:

• Proven skill and ability in dealing with public in an enthusiastic and friendly manner.
• Good organizational and planning skills.
• Ability to problem-solve and take initiative
• Ability to deal and communicate effectively both orally and in writing and to deal courteously, tactfully and diplomatically with other employees and the general public.


Employment and Education Experience:

• Secondary education or a combination of education and experience related to museums, culture, history, or community building
• A minimum 2 years’ experience in working with the public in a paid or volunteer capacity


Required knowledge, skills, and abilities:

• Experience working with payment and point of sale systems in a cashier role is a necessity
• Ability to use Microsoft Office Suite software (Word, Excel, Mail, Powerpoint, etc.)
• Demonstrated ability in dealing with the public in an enthusiastic and friendly manner
• Ability to effectively communicate and interact with customers and co-workers
• Ability to be proactive and take initiative, operate independently (within guidelines) when necessary
• Ability to take direction in written and oral form
• General knowledge of computer operations an asset


Physical Requirements:
• Periodically lift objects weighing up to 25 pounds.
• Climb stairs.
• Stand for one to two hours at a time.
• Sit for long periods of time.
• Occasionally stoop, kneel or crouch.
• Use hands and arms to reach for, grasp and manipulate objects.

This is a part time casual position, with between 6-15 hours per week, Work occurs Fridays (6 hours),Saturdays (3 hours), and Sundays (3 hours). A security clearance check is required for this role. Lougheed House offers a flexible and team-oriented work environment, join us and help grow our organization for the future!
Apply by email with cover letter and resume to afoote@lougheedhouse.com
We thank everyone who applies for their interest, but only applicants selected for an interview will be contacted. No phone calls, please.
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